Want to work in one of the most disruptive Player Experience organisations on the planet? Prepare for the North, and join us here in Helsinki, Finland! Hint: you're going to want a pair of cozy socks.
While Player Experience Manager is how the world out there refers to you, Game Champion is what we'll call you here! You'll join the Player Experience team, but as our Game Champions are an integral part of the game, you'll sit with the game team – Clash of Clans, that is!
Ideally, you love games – Supercell's and in general – and have a strong background in customer support. In your quest to push the boundaries of player experience for mobile games and beyond, you have the support of our multidisciplinary team. This is your chance to design and promote new standards of player experience.
Our team structure of minimal hierarchy and red tape means two things: your imagination defines your limits, and you need to answer 'yes' to the following questions: Are you self-driven and hands-on? Can you make decisions independently? Do you enojy getting your hands dirty?
If you want to make a difference for millions of players around the globe every single day, this might be the right place for you.
Responsibilities
Be the vision holder for Support and implement solutions to bring it into reality
Shape the Clash of Clans’ development and influence design decisions based on player feedback through support channels
Use data to define processes and policies for Supercell games
Determine improvements for our player support tools
Equip our outsourcing partners with information to ensure they can support our players as well as possible and be their POC for escalations, content questions and ad-hoc decisions
Apply your knowledge and expertise to contribute to current projects and new ones
Collaborate closely with other internal teams
Requirements
Previous experience (3+ years) in a CX management role working with development teams
Project management experience (highly regarded)
Experience using data to support your ideas
Passion for video games, Supercell ones in particular
Team player with strong problem solving and conflict management skills
Exceptional verbal and written English skills
Empathic and culturally aware, experienced in working in multicultural environments
Ability to travel frequently (to other Supercell offices and partners)
Meet the Team
Make sure to read this little article the Clash of Clans team made for you to learn about their ambitions and how they work as a team.
Benefits and Compensation Luring you in with glitter, glamour, and gems is not what we seek to do. We develop Supercell as an employer for you to do your best work and to call this the best experience in your professional life. We want you to fully enjoy your time here, so we structure our compensation and benefits to serve this purpose. We start with perceiving you as a human being, not a resource. Read More
About Supercell
We are a game company based in Helsinki, Finland, with offices in San Francisco, Seoul and Shanghai. Since our launch in 2010, we've released five games globally – Hay Day, Clash of Clans, Boom Beach, Clash Royale and Brawl Stars.
To make five games, we've killed dozens along the way. That's because we're obsessed with quality. Our goal is to make the best games – games that are played by millions, enjoyed for years and remembered forever. To achieve this goal, we create the best possible teams and give them the freedom and independence that are core to our success. Read More
You might love it here...
If you love to think, talk, play and make games, Supercell is the place for you. We're made up of proactive, independent teams with the freedom to do what they think is best for their players, our games and the company at large. We know that it takes more than just independence to make great games, so we also take very good care of our people – providing them with the compensation, work environment and resources they need to succeed. Read More
This position is in Helsinki, but you're not?
Luckily, moving to Helsinki is easier than you might think. No matter where you would be moving from, our dedicated people will help you from beginning to end. We're here to make sure the process is as smooth as possible for you, your family and whoever and whatever you're bringing along. Read More
Interested? Then just apply here
We’re looking forward to hearing from you. It’s always exciting to receive thoughtful applications with more than just a blurry image of a cat. Although we do love cats.